Return Policy 

  • Before returning any items, please contact me.
  • You can return the product within 30 days of delivery.
  • The product must be in unused condition.
  • Please mark clearly the package with »RETURNED GOODS«
  • If you want to switch to another size or another product - please just contact me.
  • If a package is unclaimed you might have to pay a handling fee.

1.

Before returning any items - please get in contact. Please verify your delivery when it arrives, so we can be sure everything is allright. If not, please contact me.

2.

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. 

I will make a refund of eligible returns. I will need a bank account number or other paying details to transfer the money back to. Mail me when you want to return you items and tell me what if you like to order another color or size.

3.

Please clearly mark the returned package with 'RETURNED GOODS', to avoid any Customs charges. I will not be responsible if any of these charges need to be paid. These are the responsibility of the customer.

4.

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

5.

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to me.


6. 

If your items or packages that are not collected at your post office within one week, I will charge you a handling fee to cover return shipping and freight administrative costs.


Any questions? Please mail to post@tineschulz.de